Privacy Policy

1. Introduction

CalmBrookGarden ("we," "our," or "us") is dedicated to safeguarding your privacy. This document outlines our procedures for handling your personal information when you access our website calmbrookgarden.sbs or use our services for chartering yachts.

Consenting to this Privacy Policy signifies agreement to our collection, use, and protection of your information as described here. We adhere to and respect privacy legislations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional privacy statutes in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly provide to us during activities such as:

• Making a yacht charter reservation
• Reaching out to us via contact forms or phone
• Signing up for our newsletters
• Completing various website forms
• Engaging in our surveys or promotional offerings

The personal data collected might consist of:

• Your name and method of contact, which includes email, phone number, and address
• Transactional details (handled securely by external payment services)
• Specifics of your yacht charter preferences and needs
• Details for emergency contact
• Information on any dietary needs or health conditions (if voluntarily offered)

2.2 Information Collected Automatically

Automatically gathered data when you navigate our site encompasses:

• Your IP address and geographical location details
• Type and version of your web browser
• Web pages you've visited including duration spent on our site
• Sites you visited before reaching ours
• Details on your device such as model, screen size, etc.

2.3 Cookies and Tracking Technologies

Our site uses cookies and analogous tracking methods for user experience enhancement. These technologies enable us to:

• Retain your site preferences
• Assess and monitor the site’s performance and usage
• Deliver individualized content
• Refine our offerings

Your preferences for cookies can be managed through our cookie consent tool or your browser settings.

3. Utilization of Your Information

We employ the information collected with the intent of:

• Provision of Services: To fulfill yacht charter services, confirm reservations, and discuss details of your booking
• Support for Customers: To address any of your inquiries and provide necessary support
• Processing Payments: To carry out payment transactions and manage financial records
• Guaranteeing Safety and Security: To safeguard our operational activities and prevent fraudulent behavior
• Marketing Efforts: To send marketing materials and news of our services, with your permission
• Enhancement of Our Website: For tracking usage patterns and improving functionality of our website
• Adherence to Legalities: To ensure compliance with laws and regulatory demands

4. Disclosure of Information

Your personal data is neither sold to nor shared with outside parties for their promotional purposes. We might share your data in these scenarios:

4.1 With Service Providers

Your information might be provided to credible third-party services that support us in areas such as payment processing, website operation and upkeep, executing email campaigns, website analytics and monitoring, and customer service functions.

4.2 For Legal Processes

Disclosure of your personal details may occur if legally obliged or to respond to legal processes, court summons, urgent circumstances, or inspections into alleged improper or illegal activities.

4.3 During Business Transactions

In case of business restructures such as mergers, acquisitions, or asset sales, personal data may be part of the transferred assets.

5. Protecting Your Data

We adopt adequate security measures, both technical and administrative, to protect personal data. These measures encompass encryption, fortified servers, access controls, routine evaluations, and staff training.

While we strive to ensure the protection of your information, the nature of the internet means that no method is ever entirely invulnerable.

6. Retention of Data

The personal information provided is retained for no longer than necessary to serve the original purpose of collection or as mandated by law. Common retention periods are:

• Charter reservations: 7 years for compliance with tax and legal requirements
• Marketing communications: Until you opt out or request removal
• Website analytics data: 26 months
• Engagements with Customer Support: 3 years following the last interaction

7. Rights and Choices of Data Subjects

You hold rights that include inspecting, rectifying, erasing (with legal limitations), transporting, and opting out of marketing communications, as well as controlling cookie usage. To exercise these rights, do reach out to us at the details provided below.

8. External Services

8.1 Use of Google Analytics

Google Analytics aids in analyzing how our website is used. You may opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Engagement with Social Media Platforms

Links to social media platforms, possessing their own privacy policies, may be found on our website.

8.3 Payment Processing Third Parties

All transaction processing is handled by parties that comply with PCI DSS standards.

9. Global Data Transfers

Your information might be moved to and processed in countries other than Spain. We ensure adherence to adequate data protection measures compliant with legal privacy norms.

10. Privacy of Minors

Our services do not intentionally address individuals younger than 13, and we do not purposely gather their personal data. Should you believe a minor has provided such data, please reach out to us swiftly.

11. Policy Modifications

Amendments to this Privacy Policy might occur to reflect changes in our practices or the legal landscape. Updates will be announced by revising the policy on our site, emailing registered users, or via a notice on our website. Your continued use post-update indicates acceptance of the terms.

12. Contacting Us

For inquiries regarding this Privacy Policy or our data handling methods, please get in touch with us:

13. Adhering to Google Ads User Consent Policy

We conform to Google Ads user consent policy stipulations. Cookie and tracking settings can be adjusted any time through our cookie management platform.